{{ ctx.nhits | number }}
record
{{ ctx.nhits | number }} record
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Hotline “16000” Statistics of COVID-19
This table provides a consolidated view for the statistics of phone calls received by the Contact Center "16000" related to Coronavirus 2019 (COVID-19), highlighting the following indicators:
- Number of Incoming Calls
- Number of Answered Calls
- Average Speed of Answer
- Average Handle Time
- Average On-Hold Time
- Efficiency Rate
Dataset schema
JSON Schema
The following JSON object is a standardized description of your dataset's schema. More about JSON schema.