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Hotline “16000” Statistics of COVID-19

This table provides a consolidated view for the statistics of phone calls received by the Contact Center "16000" related to Coronavirus 2019 (COVID-19), highlighting the following indicators:

  1. Number of Incoming Calls
  2. Number of Answered Calls
  3. Average Speed of Answer
  4. Average Handle Time
  5. Average On-Hold Time
  6. Efficiency Rate

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